Modernising the Travel Agency – powered by Salesforce and Heroku.
Helloworld is a leading Australian-based travel company, with 2,000+ franchised agents helping customers plan and book their holidays.
Together, Helloworld and Mav3rik have built a solution that empowers agents to do more, in less time than the existing solutions in this space.
Mav3rik provided initial and ongoing architectural and advisory services on the technical approach, and were a core part of the team developing the solution.
Transforming a key system used by agents, from outdated legacy offerings to a modern, feature-rich solution
Agent productivity boosted with true CRM for managing customers and bookings
Significantly reduced times for data capture, giving agents more time with customers
Integration with multiple systems to reduce redundant data entry, and enabling more efficient ways of working
Reporting functionality provides previously unseen, real-time insights into store performance, supplier relationships, etc.